pkrbat Privacy Policy

1 Who We Are

pkrbat is the operator of the online betting and casino platform accessible at pkrbat.app ("the Platform"). In this Privacy Policy, "pkrbat", "we", "us", and "our" refer to the Platform operator. "You" and "your" refer to any individual who accesses or uses the pkrbat platform, including registered account holders and visitors.

pkrbat is the data controller in respect of the personal data it collects and processes as described in this Privacy Policy. This Privacy Policy applies to all personal data collected through the pkrbat website, mobile applications, and any related services offered by pkrbat.

2 Data We Collect

pkrbat collects personal data in the following categories:

2.1 Registration Data

When you create a pkrbat account, we collect the information you provide during registration, which may include:

• Full name as it appears on your government-issued identity document
• Date of birth (required to verify you are 18 or older)
• Pakistani mobile number (Jazz, Zong, Ufone, Warid, or Telenor)
• Email address
• Residential address (city and country; full address may be required for KYC)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to process withdrawal requests, pkrbat may require you to submit identity verification documents, which may include:

• Copy of a valid government-issued identity document (CNIC, passport, or driving licence)
• Proof of address (utility bill, bank statement dated within three months)
• Proof of payment method ownership (screenshot of JazzCash or Easypaisa wallet, bank statement header)

2.3 Transaction Data

pkrbat records all financial transactions made through your account, including deposits, withdrawals, bet placements, casino game wagers, bonus credits, and balance adjustments. Transaction records include timestamps, amounts in PKR, and payment method identifiers.

2.4 Usage and Technical Data

When you use the pkrbat platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on the platform
• Session identifiers and login timestamps
• Crash reports and performance diagnostics (for app users)

2.5 Communications Data

If you contact pkrbat customer support via live chat or email, we retain records of those communications to assist in resolving your query and for quality assurance purposes.

3 How We Use Your Data

pkrbat uses the personal data it collects for the following purposes:

• Account Management: To create, verify, maintain, and secure your pkrbat account, and to process your login sessions.
• Service Delivery: To enable you to place bets, play casino games, process deposits and withdrawals in PKR, and access all features of the pkrbat platform.
• Identity Verification: To verify your identity and age (18+) in accordance with our KYC obligations and platform eligibility requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Regulatory Compliance: To comply with applicable laws and our licensing obligations, including retaining transaction records as required by anti-money laundering regulations.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with your account.
• Responsible Gaming: To identify patterns of problematic gambling behaviour and, where appropriate, to apply responsible gaming measures in accordance with our duty of care.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and improve the pkrbat user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

4 Legal Basis for Processing

pkrbat processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and maintain your account, process your bets and transactions, and deliver the services you have requested.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC, AML, and record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where our legitimate interests are not overridden by your rights.
• Consent: Processing for marketing communications and certain analytics where we have sought and obtained your explicit consent.

5 Data Sharing

pkrbat does not sell, rent, or trade your personal data to third parties for their own marketing purposes. pkrbat may share your data with the following categories of recipients in the circumstances described:

• Payment Processors: JazzCash, Easypaisa, and banking partners receive the transaction data necessary to process your deposits and withdrawals. These parties are bound by their own data protection obligations and operate under applicable financial regulations.
• Game Software Providers: Live casino and slot game providers (such as Evolution and Pragmatic Play) receive session identifiers and game-specific data necessary to deliver game services. They do not receive your full personal profile.
• KYC and Identity Verification Services: Third-party identity verification providers may process your KYC documentation solely for the purpose of verifying your identity on behalf of pkrbat.
• Regulatory and Law Enforcement Authorities: pkrbat will disclose personal data to competent authorities where required by applicable law, court order, or at the request of a licensing authority.
• IT and Hosting Service Providers: Cloud hosting, database, and technical infrastructure providers that process data on pkrbat's behalf under data processing agreements.

All third-party data processors engaged by pkrbat are bound by contractual obligations requiring them to protect your personal data and use it solely for the purposes for which it was shared.

6 Cookies & Tracking Technologies

pkrbat uses cookies and similar tracking technologies on its website and mobile platform. Cookies are small text files stored on your device that enable the platform to recognise your browser and retain preferences and session information.

pkrbat uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies: Used to understand how users interact with the platform, identify technical issues, and measure page performance. Data collected is aggregated and does not identify individual users.
• Functional Cookies: Used to remember your preferences such as language settings and account display options.
• Marketing Cookies: Used to deliver relevant promotional content. These are only deployed where you have consented.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may impair the functionality of the pkrbat platform.

7 Data Retention

pkrbat retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law:

• Account data is retained for the duration of your account and for a minimum period after closure as required by financial and regulatory record-keeping obligations.
• Transaction records are retained for a minimum of five years following the transaction date in accordance with standard anti-money laundering requirements.
• KYC documentation is retained for the period required by our licensing authority, typically five to seven years from the date of verification.
• Customer support communications are retained for a reasonable period to assist in resolving future disputes.
• Marketing data is retained until you opt out or until it is no longer required for the purpose for which consent was obtained.

Upon expiry of the applicable retention period, pkrbat will securely delete or anonymise your personal data.

8 Data Security

pkrbat implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the pkrbat platform
• Encryption of sensitive data fields (including passwords and payment identifiers) at rest
• Access controls and role-based permissions limiting staff access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Anomaly detection systems that flag unusual login patterns or suspicious account activity

While pkrbat takes data security seriously, no system is entirely immune to security threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkrbat will notify affected users and relevant authorities in accordance with applicable obligations.

9 Your Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by pkrbat:

• Right of Access: You may request a copy of the personal data pkrbat holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to pkrbat's legal retention obligations.
• Right to Restriction: You may request that pkrbat restricts the processing of your data in certain circumstances.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request a machine-readable copy of your data.
• Right to Object: You may object to processing based on pkrbat's legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact pkrbat at the details provided in Section 12. pkrbat will respond to valid requests within a reasonable period, and in any case within 30 days.

10 Children's Privacy

The pkrbat platform is strictly for adults aged 18 and over. pkrbat does not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not use the pkrbat platform or provide any personal data to pkrbat.

11 Changes to This Privacy Policy

pkrbat reserves the right to update or modify this Privacy Policy at any time. Where changes are material, pkrbat will notify registered users by email or via an in-platform notification prior to the changes taking effect. The date at the top of this page will be updated to reflect the date of the most recent revision. Your continued use of the pkrbat platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this Privacy Policy periodically.

12 Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how pkrbat has handled your personal data, please contact us:

For responsible gaming support, please visit the Responsible Gaming page. For full platform terms, see the Terms & Conditions.